Refund policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work at Tazkira.

Return Window
You may request a return or refund within 14 days of the delivery date.

Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at tazkira004@gmail.com with photos of the item and packaging. Once verified, we'll send a full refund or replacement .

Change of Mind
For change-of-mind returns, please contact us at tazkira004@gmail.com within 14 days of delivery to discuss options. Please note that due to international shipping, physical returns may not always be practical, and we'll work with you on the best resolution, which may include a partial refund or store credit.

Non-Returnable Items
For hygiene reasons, opened or used skincare products cannot be returned unless faulty or damaged on arrival.

Refund Processing
Approved refunds are processed to your original payment method within 5-10 business days.

Order Cancellations
Orders can be cancelled for a full refund only before they've been dispatched.

Contact
Email tazkira004@gmail.com or call +61 484 228 709.